24/7 Customer Support in Hosting
We supply 24/7 billing, customer and tech support for all of our Linux hosting packages. Even if you aren't our client yet and you have some questions, we can assist you without delay and give you the needed information, to give you the choice to make the best decision when you buy your new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we have several telephone numbers around the world, thus you will be able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting packages that we offer include 24/7 customer and tech support, therefore whatever the problem you experience, you are able to contact us and we will help you straight away. Our guaranteed reply time for each e-mail message or ticket that you open through your Hepsia hosting Control Panel is just one hour; usually the response time hardly ever exceeds 20 minutes. In addition, we have phone support with a couple of local numbers around the world and a live chat, which means that you'll be able to get in touch with us and get more information about our services even if you do not have an account yet. We're able to assist you with any question or a difficulty you may have - payment methods, plan specs, e-mail configuration, website hosting account settings, and so on. If you use our services, you will never experience a situation where you have to wait for a few days to get a problem resolved like you have to do with numerous other companies.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues or questions with regard to the pre-installed software your server comes with. In case you haven't acquired a virtual private server plan yet, you are able to find out a lot more about our solutions by giving us a telephone call or via our live chat service. For more technical problems, you can send an email or open a ticket from your billing Control Panel and you'll get assistance within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The typical reply time in most cases does not extend past thirty minutes. In case you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS package and our administrators will assist you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Hosting
All dedicated server plans that we provide feature 24/7 support via different methods of communication and with a 1-hour max answer time warranty. If you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have worldwide or you could use our live chat service and talk with a live representative. For solely tech issues which require some help from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely exceeds half an hour, therefore you can forget about waiting for a full day to get support. The support service is available for all the server-related matters, including the pre-installed software. When you need help with third-party applications, you can consider adding the Managed Services upgrade that we offer for all of the packages.