One-Hour Response Guarantee in Hosting
Our guaranteed maximum response time for any customer support ticket that you open or any e-mail that you write is just 1 hour, even in case you contact us on weekends and public holidays. Whatever the nature of your question or issue might be, we’ll help you out instantaneously and will give you the required info to rectify any problem with your websites. The actual response time typically doesn’t surpass fifteen to twenty minutes, which means that you can forget about waiting for hours and hours to get an issue fixed or what is even worse – waiting all day only to obtain a reply that more info is required while nothing is fixed. We will offer you assistance in no time simply because we are aware of exactly how valuable time can be in the dynamic online sphere. The 1-hour reply time guarantee applies to any technical or billing inquiry that you may have associated with our Linux hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a tech support ticket via your hosting Control Panel or write an email related to your semi-dedicated server, you will receive an answer within no more than one hour. You can touch base with us whenever you like with regard to technical, billing or general issues and considering the fact that we are available 24/7/365, you’ll always receive assistance in a well-timed fashion. Based on the particular question or issue, we’ll give you more information, rectify the problem if it has been caused by something within our reach or instruct you on what to do on your end if you need to change a specific setting for an Internet application that we do not have access to. You can just forget about waiting for a day for each single answer. In reality, in the majority of cases we reply to tickets and emails within 20-25 minutes max.