A 99.9% Server Uptime
Our hosting system is based on a dependable, enterprise–class hardware architecture and a significantly tweaked version of Linux. Thus, regardless of what your web site is, or how many web site visitors you’ve got, or even if there’s a distributed denial–of–service assault, our servers will remain up and running and your websites will remain accessible online.
All Linux hosting packages plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on premium–quality hardware components supplied by Juniper. Also, on every single router, we have installed a firewall with an elaborate algorithm in order to filter out all fishy requests.
Hence, in all our data center facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have done just about everything to decrease all possible risks with our cloud hosting plans and regardless of the fact that our company provides outstanding tech support, there are situations when the client simply isn’t content with what we are offering. Or he wants to upgrade to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not pleased, you will get a full refund.
24/7 Technical Support
We’ve punctiliously selected each individual member of our 24x7 support staff so that we can offer you the best possible client support service that you can get. Each one of our customer service technicians has lots of years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Moreover, they’re available 24x7 – you can reach them at any moment and they’ll get back to you ASAP.
Their average support ticket response time is under 20 minutes, whilst with other hosting providers you are forced to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to within an hour.