Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60 min response warranty for every ticket or email that you send to the tech support staff. We’ll swiftly respond to all the general queries and forward right away the issue to our sysadmins if any further assistance is required. If you take advantage of our Administration Services package, we will carry out any of the included server administration services at a time that has been agreed upon preliminary.
An Excellent Help Desk Service
Should you require assistance while using the Online Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, you can touch base with our tech support team at any moment through the ticketing system. Furthermore, if you require help administering your dedicated web hosting server, you can order the Administration Services package, that includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and rebooting services, data backup space, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package is equipped with our free–of–charge Online Control Panel, which offers an extensive knowledge base plus a group of instructional video tutorials. Whenever you require help working with the Online Control Panel, just hit the Help or Videos buttons located in the upper right corner.