An Intuitive Help Center
In the Online Control Panel you’ll find an in–depth Help Center section featuring tons of how–to articles and commonly asked questions. They are answered by our support team of skillful techs. Simply fill in your question and our smart platform will give you the most appropriate answer.
For those of you who would rather learn how to tackle a typically encountered problem by watching an instructional video clip, we’ve added a collection of video tutorials to our Online Control Panel. All the video tutorials are short and easy to grasp. They offer you visual presentations of different website administration tasks.
A 60–Minute Response Time Guarantee
All our semi–dedicated servers are backed up by a 24x7 support service and feature a sixty–minute response time guarantee. Our practiced customer service technicians will be available 7 days a week and will solve any problem that you may encounter within maximum sixty minutes after the client support ticket submission. In the majority of instances, a reply will be given to you in less than twenty minutes.