1 hour ticket response
Prompt support is our number–one task and this is why we’ve got a team of well–trained technical support engineers who are ready to provide a prompt answer to any question that you may have. Just open your client support ticket from your Online Control Panel and we’ll reply back to you within one hour at the latest. In fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Top–Class Support Service
Each member of our customer care staff has lots of years of experience in the Linux hosting packages sphere and most of them have worked for us for at least five years. They are all prepared to respond to all your questions in the most professional manner possible.
A User–Friendly Help Section
To help you find a quick tip on how to use a certain service, we have included a very intuitive Help section in your Online Control Panel. You can browse through a huge selection of web hosting account administration articles and website administration articles, take a peek at the F.A.Q. repository or check our step–by–step video tutorials.